Customer Service Representative - State Farm Agent Team Member
Full Time • Charlotte, NC
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With more than 50 years of combined State Farm experience, our office is proud to bring a wealth of knowledge and genuine care to every client we serve. We see ourselves as true Risk Advisors — taking the time to educate our clients, identify coverage gaps, and provide personalized solutions so they can make confident decisions for themselves and their families. Building strong relationships is at the heart of everything we do, because we believe trust and connection make all the difference.
With more than 50 years of combined State Farm experience, our office is proud to bring a wealth of knowledge and genuine care to every client we serve. We see ourselves as true Risk Advisors — taking the time to educate our clients, identify coverage gaps, and provide personalized solutions so they can make confident decisions for themselves and their families. Building strong relationships is at the heart of everything we do, because we believe trust and connection make all the difference.
Our close-knit team typically consists of four members (currently three), and while we take our work seriously, we don’t take ourselves too seriously. We love to laugh, celebrate wins, and create a positive atmosphere where everyone feels valued.
We offer a competitive compensation structure including salary, commission, and bonuses, as well as a retirement plan and paid time off that increases with tenure. Additional perks include team outings, Lunch ‘N Learn sessions, milestone celebrations, and birthday or work anniversary recognition.
We’re proud of the culture we’ve built — one that’s hardworking, people-centered, and fun. Our ideal team member is someone with integrity, a great attitude, and the desire to grow while helping others. If that sounds like you, you’ll fit right in with our outstanding team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Aprille Shaffer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $46,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none